Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine the right size for me?
Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements to ensure a perfect fit for every silhouette.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, processing begins immediately. Orders can be modified or cancelled within 60 minutes of placement by contacting our support team.
Are your fabrics sustainably sourced?
At onia, we prioritize quality and ethics. Many of our collections utilize organic cotton, recycled fibers, and eco-friendly dyes to minimize our environmental footprint.
How should I care for my onia garments?
Care instructions vary by material. We recommend checking the internal care label on your garment; generally, we suggest cold washing and air drying to preserve fabric integrity.
Do you offer international shipping?
Yes, onia ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
When will out-of-stock items be replenished?
We frequently restock our core essentials. You can sign up for 'Back in Stock' notifications on any product page to be alerted via email as soon as it returns.